Back to Home

Privacy Policy

Effective Date: 3/15/2025

1. Introduction

Welcome to CitasDoc (“Company,” “we,” “our,” “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, https://citasdoc.net/ (“Website”), and our services.

2. Information We Collect

When you use our services, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, business details, and any other information you provide when registering an account or booking an appointment.
  • Appointment Details: Information about your bookings, scheduled dates, and preferences.
  • Payment Information: If you make payments through our platform, we may collect billing details. However, payment processing is handled by third-party payment processors.
  • Technical Data: IP address, browser type, operating system, and other usage data collected through cookies and analytics tools.
  • Customer Support Data: Any information you provide when contacting our support team.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our services.
  • To process and manage appointments.
  • To communicate with you, including sending appointment confirmations, reminders, and updates.
  • To enhance security, prevent fraud, and protect against unauthorized use.
  • To comply with legal obligations and protect our rights.
  • To provide customer support and respond to inquiries.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Third-party companies that help us provide our services, such as payment processors, analytics providers, and cloud hosting services.
  • Legal Requirements: If required by law, we may disclose information to comply with legal obligations or enforce our terms and policies.
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration. Security measures include encryption, secure servers, and access controls. However, no data transmission over the internet is 100% secure.

6. Data Retention

We retain your personal data as long as necessary to provide our services and comply with legal obligations. When no longer required, we securely delete or anonymize the data.

7. Your Rights

You have the following rights regarding your personal data:

  • Access, update, or delete your personal information.
  • Opt out of marketing communications.
  • Restrict or object to certain data processing activities.
  • Request a copy of your data.
  • Withdraw consent where applicable.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings. For more details, please review our Cookie Policy.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically. Any changes will be posted with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us.